1. Cancellations and Refunds
Any abuse of our staff in any medium or format will result in the suspension or termination of your services. Customers may cancel at any time via a cancellation form.
There are no refunds on dedicated or cloud/VPS servers. The thirty (30) day money-back guarantee does not apply to dedicated and Cloud/VPS servers.
2. Resource Usage Limits
VPS accounts may not:
- exceed a 15 minute load average greater than two (2) times the amount of CPU cores given.
- run public IRCd or malicious bots.
- run any type of BitTorrent client or tracker that links to or downloads illegal content.
- use an Open/Public proxy, or utilize a proxy to access illegal/malicious content.
- use I/O intensive applications which adversely affect normal server operations.
VPS accounts come with a default inode limit of 1,000,000 to better protect the file system. The limit can be increased if there is a legitimate reason to have it increased. To make a request, please email our support team.
4. Backup and Data Loss
Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy. Cloudslices is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Cloudslices servers. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by Cloudslices.
5. Uptime Guarantee
Approval of any credit is at the discretion of Cloudslices dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitors network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please create a support ticket to our Help department with proper justification. Dedicated and VPS servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down.